Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a new online casino treated you? This page explains the best way to reach Online Casinos and what we can — and can't — help with.
How to reach us
The quickest way to contact our editorial team is by email at [email protected]. We read every message and try to respond within a couple of business days, though busier periods can mean a slightly longer wait. When you write in, it helps to include:
- Which casino or page your message relates to
- What you noticed (an outdated bonus term, a broken link, a factual error, and so on)
- Any screenshots or dates that support your point, if relevant
What we can help with
We're a review and comparison site, not a casino operator, so our team can assist with things like:
- Corrections to bonus terms, ratings, or other details in our reviews
- General questions about how online casino bonuses, licensing, or RTP work
- Feedback on your own experience with a casino featured on this site
- Suggestions for new operators or topics we should cover
What we can't help with
Because we don't operate any of the casinos listed here, we're not able to access your casino account, process a deposit or withdrawal, resolve a bonus dispute, or reset a password. Those requests need to go directly to the casino in question, usually through the live chat or support email listed on its own website. If you're having trouble getting a response from a casino, that's still worth flagging to us — it's useful information when we next review that operator.
If your enquiry is actually about billing, login access, or account settings for a service you signed up to through an app or platform other than a casino itself, that request belongs with whoever operates that specific service, not with us.
If gambling has stopped feeling fun
If you or someone you know is struggling to control their gambling, we're not equipped to provide support directly, but there is help available. Our responsible gambling guide covers deposit and time limits, self-exclusion programs, and links to national support organizations. Reaching out to those services is a more direct route to help than contacting a review site.
Before you get in touch about a specific casino
If your question is about how our rankings work, why an operator like Raging Bull or Uptown Aces appears where it does, or how we approach editorial independence, our About Us page explains our process. And if you're looking into the legal side of playing at any of the sites we cover, our Terms and Conditions page sets out the basis on which this site operates.
A note on commercial relationships
Online Casinos may earn a commission when readers sign up through links on this site. That relationship never decides how a casino is ranked or reviewed, and it has no bearing on how we handle reader messages — every enquiry gets the same attention regardless of which operator it concerns.